ActivePort rolls out the red carpet

ActivePort SD-WAN rolls out the red carpet for Retail Chain

In collaboration with an ActivePort MSP Partner, learn about a recent SD-WAN customer success story for a leading Australian carpet retail chain with 29 stores around Australia.
Key Retail Customer Objectives:

  • Centralise and simplify IT operations across 29 stores
  • Gain more control and visibility across the network
  • Reduce downtime and network outages
  • Improve customer service and retention

Retail Network Challenges

A large retail group was experiencing a high volume of network outages at their head office and retail stores. These outages affected the ability to view stock levels and process orders, resulting in lost sales. Head office IT had no visibility of the network and were unaware when stores were having issues.

ActivePort SD-WAN Solution

ActivePort designed an SD-WAN solution with live failover to 4G, including ActivePortal reporting and event notifications. The ActivePort SD-WAN solution allows stores to continue trading while faults are fixed in the background. Completed configuration and implementation in three weeks.

SD-WAN Diagram

Retail Group Outcome & Success

  • Centralised Management. 
    IT Team centrally manage the entire network from the ActivePortal platform. Greater visibility and control. 
  • No more outages.

    No more downtime across the network. Applications don’t see any failover. The same IP address is used for all circuits in a virtual tunnel. Event notifications advise of any lost connectivity.

  • Improved Customer Service. 

    Better customer experience, faster order processing and service, and less frustration at the check-out. Improved stock control.

ActivePort NFV network makeover

ActivePort NFV styles network makeover for Australian fashion label

(Nov 2022) ActivePort MSP Partner transforms national fashion retailer’s network with NFV & SD-Internet Solution. Read below or download the PDF.

Key Customer Objectives:

  • 24/7 access to cloud-based infrastructure
  • Improve connectivity and reduce EFTPOS downtime
  • Increase visibility across the national network
  • Centralise remote access to alarm and security systems

Retailer Network Challenges

One of Australia’s fastest growing fashion retailers was experiencing poor internet connectivity causing lost sales across stores. This connectivity issue caused breakdown of EFTPOS, no way to view stock availability, and no access to alarm and security systems. They were looking or a solution that allows 24/7 access to their cloud-based infrastructure.

ActivePort NFV & SD-Internet Solution

ActivePort designed a solution with SD-Internet with 4G failover & Firewall NFV which was implemented as all their OSS & BSS systems are available online. A Firewall NFV was deployed at each site to allow remote access to the digital alarm system and cameras.

ActivePort NFV and SD Internet diagram

Retail Group Outcome & Success

  • 24/7 Network Connectivity 
    When the primary access faults occurred 4G & Firewall NFV ensured the stores kept trading & maintained connectivity to their alarm and camera system 24/7.
  • Reduced EFTPOS outages. No more downtime across the network. Applications don’t see any failover. The same IP address is used for all circuits in a virtual tunnel. Event notifications advise of any lost connectivity.
  • Increased Visibility  Through ActivePortal dashboard, IT teams can now manage the entire network and proactively provision, deploy, and manage services.

For more information on this case study or our SDN solutions, contact the ActivePort team today. Download this Case Study PDF now.

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