Offer On-Demand Products
Offer on-demand products for all your services, devices, cloud and systems – from the one white-label customer portal.
Improve Service Levels
Automate your end-to-end customer life cycle. Improve customer satisfaction with on-demand services and support.
Rapid Roll Out
ActivePort’s distinct advantage is our ability to customise, integrate then go-live with solutions much faster than our competitors.
Self-service portals
for telcos
Customer self-service portals are a key differentiator for carriers wanting to compete on connectivity and move up the stack. ActivePort provides customer portals that enhance customer experience, with ‘cloud like’ self-service delivering flexibility and network visibility. Choose between ActivePort’s white label User Interface (UI) OR connect to your current customer portal via Application Programming Interface (API).
Example of customised portal view
Example of Wave-On-Demand Provisioning
Offer on-demand
services and support
We help our customers provide on-demand services, network device configuration and connections to cloud providers. Our integrations give a single pane for ordering, provisioning, billing, trouble tickets and CRM. We offer market leading features including: on-demand bandwidth, dynamic route/path selection, usage based pricing, QoS guarantee, real time service inventory and dynamic capacity management.
Accelerate time to revenue
Provision in 3 minutes … not 3 weeks. By providing real-time access in a self-service portal, customers can serve themselves without having to wait for new contracts or manual provisioning. Accelerate time to revenue by automating the customer journey.
Transport Layer
On-Demand Wavelength, Layer 1 transparent services & IP DWDM
Provider Edge
On-Demand Provisioning & management of data centers and connectivity
Customer Edge
Software defined endpoint management and automation
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Improve customer satisfaction
The ActivePort self-service portal acts as a powerful tool for customer retention, as it allows Telcos to offer better service and maintain customer loyalty.
You define the workflow
… then we automate
The workflows and business rules are yours to decide. ActivePort automates your manual processes and offers new suggestions for operational efficiency.
- Portal Access: You choose if ordering is restricted to staff or end customers.
- Carrier Access: You decide the access; on-net, off-net or carrier diverse.
- Ordering: You set contract terms or offer non-contracted services.
- Modify: You decide who, when and how. e.g. Only upgrades within contract.
Check Feasibility – Example Process Flow
Take the pressure off your service team
The ActivePort self-service portal allows your customer service team to be more proactive and your customers to serve themselves.
SD-WAN & Orchestration
ActivePort’s SD-WAN is combined with our powerful Orchestration platform. You can choose hardware and firewall.
NFV MANO technology
To maximise upcoming 5G opportunities and create more flexible networks, carriers must leverage enterprise service orchestration.
The latest news
Visit our newsroom for the latest media reports and articles including CommsDay, the AFR, Stockhead, Ausbiz and The Australian.
